Fixed Facial is committed to ensuring the health and safety of our customers and are fully operating within the COVID-19 guidelines.We want to work with you to ensure you have the best shopping experience possible. Please read the below on what to expect when placing an order.
Processing and Shipping times are delayed: Processing times would typically be within 2-5 business days, however currently those times vary due to issues relating to high order volume and COVID-19 impacts to our business. Due to USPS delayed shipping, we can provide an estimated delivery date however we cannot guarantee any shipping or delivery dates at this time.
We have cancelled expedited shipping as we have seen an increase in this being unsuccessful due to COVID-19 impacts on our shipping partners.
As soon as your order has shipped we will email to inform you that your order has been shipped out and how you can track it. Please check your email regularly for updates regarding your order.
Customer Service: Customer service agents are available Monday through Friday from 9:00 AM EST to 5:00 PM EST via email at firstname.lastname@example.org or call/text to +1(302)-357-5642. We're experiencing an influx of customer messages so it's taking us longer than usual to respond, but we will get back to you.
We appreciate your patience and understanding during this time. Thank you for your continued support of Fixed Facial!